Withdrawal from the Purchase Contract within 14 Days of Receiving the Goods

Dear Customer,

As a customer (buyer – consumer), you have the right to withdraw from the purchase contract within 14 days of receiving the goods. If you decide to exercise this right within this period, please follow the conditions below:

► If you are unsure about the procedure, please contact us to inform us that you wish to withdraw from the contract and provide the date of purchase.

► If you have already received and accepted the goods, please return them to us at your own expense to the address listed in the “Contact” section. We recommend enclosing the original proof of purchase or a copy thereof, or another document confirming the purchase, together with the completed “Withdrawal from the Purchase Contract within 14 Days of Receiving the Goods” form. If you paid for your order by any method other than benefits, please remember to include your bank account number on the form.

► Please send the goods back to our address Palackého 187, 51101 Turnov at your own expense, for example using the shipping company PPL. DO NOT RETURN GOODS VIA ZÁSILKOVNA. WE WILL NOT COLLECT RETURNED GOODS FROM PICK-UP POINTS.

► The goods must be sent back within the specified period (the date of dispatch is decisive). As the seller, we will not accept goods returned by cash on delivery.

► The buyer acknowledges that, pursuant to Section 1837 of the Czech Civil Code, the right of withdrawal does not apply, among other things, to purchase contracts for goods that have been modified according to the buyer’s wishes or for the buyer’s personal requirements (e.g. atypical mattress dimensions made to order), goods that are subject to rapid deterioration, or goods supplied in sealed packaging that the consumer has removed from the packaging and which cannot be returned for hygiene reasons (mattresses, bedding, etc.).

► Pursuant to Section 1829(1) of the Czech Civil Code, the buyer has the right to withdraw from the purchase contract within fourteen (14) days of receiving the goods. If the purchase contract covers several types of goods or the delivery of several parts, this period begins on the date of receipt of the final delivery. Notice of withdrawal from the purchase contract must be sent to the seller within 14 days of receiving the goods.

► In the event of withdrawal from the purchase contract, the seller will refund the funds received from the buyer within fourteen (14) days of the buyer’s withdrawal, using the same payment method by which the seller received the funds. The seller is also entitled to provide the refund in another way (for example, in the form of a gift voucher), provided that the buyer agrees.

► The seller is entitled to set off any claim for compensation for damage caused to the goods against the buyer’s claim for a refund of the purchase price.

► If any of the above conditions are not met, unfortunately we will not be able to accept the withdrawal from the consumer contract, and the goods will be returned to the sender at the sender’s expense.

For further information, please see the “Terms and Conditions” section.

If you need any assistance, please contact our Customer Service. We will be happy to answer any questions you may have.