Product Exchange

Dear Customer,

We offer the option to exchange goods within 14 days of receiving your order. The exchange will be processed by the seller provided that the requested replacement item is available.

If you decide to exchange the goods within this period, please follow the conditions below:

► If you are unsure about the procedure, please contact us to let us know that you wish to exchange the goods and include the date of purchase.

► Please send the goods back to our address Palackého 187, 51101 Turnov at your own expense, for example using the shipping company PPL. DO NOT RETURN GOODS VIA ZÁSILKOVNA. WE WILL NOT COLLECT RETURNED GOODS FROM PICK-UP POINTS.

► We recommend enclosing the original proof of purchase or a copy thereof, or another document confirming the purchase, together with the completed “Product Exchange” form. Please make sure to specify exactly which product you are requesting, including its variant (size, color, left/right, etc.).

► The goods must be sent back within the specified period (the date of dispatch is decisive). We recommend sending the goods by registered and insured mail, as we cannot be held responsible for any loss during transit to us. Registered mail does not mean cash on delivery; we will not accept any goods returned in this way.

If any of the above conditions are not met, unfortunately we will not be able to accept your request and the goods will be returned to you at your expense.

If all the above return conditions are met, the goods will be exchanged and sent to your address no later than 14 days after we physically receive the returned goods. If the requested replacement item is no longer available and this could result in a longer delivery time, we will contact you.

If you choose a different, more expensive product as a replacement and wish to pay the price difference by cash on delivery, a CZK 50 cash-on-delivery fee will be added to the price difference.

For further information, please see the “Terms and Conditions” section.

If you need any assistance, please contact our Customer Service. We will be happy to answer any questions you may have.