Complaints

Product complaints are governed by the Czech Civil Code.

You may exercise your rights arising from defects that become apparent within 24 months of receiving the goods, unless otherwise stated.

► The buyer may submit a complaint electronically by emailing info@zdravotnicke-potreby.cz, describing the reason for the complaint, providing proof that the goods were purchased through our website, and attaching photographs of the product in question.

► If you are returning the defective goods via a carrier (excluding Zásilkovna), please enclose the completed “Complaint Form” with a detailed description of the defect, together with proof of purchase (e.g. the original invoice or a copy thereof, order number, etc.). The goods must be sent at your own expense and without cash on delivery.

► Please send the goods back to our address Palackého 187, 51101 Turnov at your own expense, for example using the shipping company PPL. DO NOT RETURN GOODS VIA ZÁSILKOVNA. WE WILL NOT COLLECT RETURNED GOODS FROM PICK-UP POINTS. 

► The seller will process the complaint without undue delay, and no later than 30 days from the date the complaint is submitted, unless a longer period is agreed with the customer.

For further information, please see the “Terms and Conditions” section, Chapter II. Complaints Procedure.

If you need any assistance, please contact our Customer Service. We will be happy to answer any questions you may have.